# FAQ ❓ **I funded my balance, but the funds are not on my account.** > Funds are credited to your account after 2 confirmations in cryptocurrency nerwork. **❓How long does it take to withdraw funds?** > Withdrawals are INSTANT. Depends on cryptocurrency network confirmations. ❓**I was bought inappropriate/not valid product.** > Make a refund of that item. For that go to 'Purchases' section, choose not valid item and make a Refund request (attach proofs). Refund available within 6 hours after purchase. ❓ **I paid for product to seller outside the Marketplace (e.g. in Telegram) and he scammed me. What should I do?** > Its restricted by Market rules. Our team does not consider such complaints. ❓ **I saw the seller has a negative reputation on third-party resources. What should I do?** > Contact our support team and send proof of negative reputation and we will block the seller on our platform. ❓ **I made a mistake with my withdrawal wallet address. What do I do?** > If you specified a valid crypto wallet address, unfortunately we won't be able to refund your funds. If you specified invalid crypto-wallet address your request will be automatically cancelled and your funds will be credited back to your account. ❓**I've been written a negative review with an inadequate evaluation of the quality of the product. What should I do?** > Contact our support with the order number and your comment about the situation. ❓**I lost access to my account. What can I do?** > Contact our support, provide them all necessary information that they will ask. **❓I created an Auto-escrow deal, but my opponent won´t accept it. What should I do?** > Deal automatically canceled after 1 day if your opponent not accept it. If you paid for that, your money will be returned after 1 day, nothing need to do :) ❓ **I used the Auto-escrow service, but the item turned out to be of poor quality/not valid. What should I do ?** > If your deal is still active, invite our Support to the transaction to resolve the issue (Check Auto-escrow FAQ for more information). If you have already closed the deal, unfortunately, our team is unable to help you. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://styxmarket-com.gitbook.io/styx-docs/welcome-to-styx/faq.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.