# FAQ

❓ **I funded my balance, but the funds are not on my account.**

> Funds are credited to your account after 2 confirmations in cryptocurrency nerwork.

**❓How long does it take to withdraw funds?**

> Withdrawals are INSTANT.

❓**I was bought inappropriate/not valid product.**

> Make a refund of that item. For that go to 'Purchases' section, choose not valid item and make a Refund request (attach proofs). Refund available within 6 hours after purchase.

❓ **I paid for product to seller outside the Marketplace (e.g. in Telegram) and he scammed me. What should I do?**

> Its restricted by Market rules. Our team does not consider such complaints.&#x20;

❓ **I saw the seller has a negative reputation on third-party resources. What should I do?**

> Contact our support team and send proof of negative reputation and we will block the seller on our platform.

❓ **I made a mistake with my withdrawal wallet address. What do I do?**

> If you specified a valid crypto wallet address, unfortunately we won't be able to refund your funds. If you specified invalid crypto-wallet address your request will be automatically cancelled and your funds will be credited back to your account.

❓**I've been written a negative review with an inadequate evaluation of the quality of the product. What should I do?**

> Contact our support with the order number and your comment about the situation.

❓**I lost access to my account. What can I do?**

> Contact our support, provide them all necessary information that they will ask.

**❓I created an Auto-escrow deal, but my opponent won´t accept it. What should I do?**

> Deal automatically canceled after 1 day if your opponent not accept it. If you paid for that, your money will be returned after 1 day, nothing need to do :)

❓ **I used the Auto-escrow service, but the item turned out to be of poor quality/not valid. What should I do ?**

> If your deal is still active, invite our Support to the transaction to resolve the issue (Check Auto-escrow FAQ for more information). If you have already closed the deal, unfortunately, our team is unable to help you.
