> For the complete documentation index, see [llms.txt](https://styxmarket-com.gitbook.io/styx-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://styxmarket-com.gitbook.io/styx-docs/welcome-to-styx/marketplace.md).

# Marketplace

Welcome to main page. On the left we can filter products by category, time of addition, price, status of the seller and availability. Also - sort the list of products.

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You can read the product description by clicking on the short description.

<figure><img src="/files/PsxiMjZyuI6zDbHYxV9y" alt=""><figcaption></figcaption></figure>

You can view the seller by clicking on the avatar to the right of the item.

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<figure><img src="/files/vFKcNEgSfx2ccXRUYvHK" alt=""><figcaption></figcaption></figure>

Here we go to the seller's personal account. Here we can see all of the seller's products, information about the store, and comments left by customers.

**There are 3 types of seller status on the marketplace :**

* Gold ( Rating from 4.01 to 5.00 stars )
* Silver ( Rating from 3.01 to 4.00 stars )
* Bronze ( Rating from 0.01 to 3.00 stars )

Stats are given depending on the current seller rating left by buyers.

**There are two types of items on the marketplace :**

* Status "Now" - the product is available now.&#x20;
* Status "Pre-order" - the product is available only by pre-order.

Buying items with the status of "Now" is available through the button "Add to cart" and the subsequent payment. Items with the status of "Pre-order" are available for ordering through the seller's personal messages and subsequent transaction through Auto-escrow for purchase security.

## **The process of buying an item with "Now" status**&#x20;

<figure><img src="/files/Zl7Nhow7zo9kH9EzLfMc" alt=""><figcaption></figcaption></figure>

Items can be downloaded instantly and later in "Purchases" section. Items can be downloaded within 2 weeks after purchase.

<figure><img src="/files/566h4ljo4RnxRLmfQvlV" alt=""><figcaption></figcaption></figure>

After a successful purchase, leave a review about the seller and rate it.

## **The process of buying an item with "Pre-order" status**

Tap 'Contact seller' button.

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Write what you want to buy.

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Then we just wait for a response from seller and make the deal through Auto-escrow service with 0% commission.&#x20;

{% hint style="danger" %}
**No make a payment to seller's crypto-wallet or through Telegram/WhatsApp.** \
**You may be scammed and we can't help you** :cry:
{% endhint %}

## Auto-refund

You can get a refund for an item that does not match the description in 3 clicks. To do this you need to go to "Purchases" - "Refund" - Attach and describe the proof of invalidity of the product - click "Send refund request". Refund available within 6 hours after purchase. Next, you'll open a Refund Chat with the seller and the arbitrator for this item. This is where you can request a replacement from the seller and resolve any disputes.

<figure><img src="/files/sBcXmIERf7uW75s3AlOK" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/ocvjTJp8bYRqiLIqgpfV" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/0mxuzoE13MQbLZTnjQ1z" alt=""><figcaption></figcaption></figure>

You can track the progress on the refund page under "**Purchases - Refund Info**":\
**Completed** - the refund has been completed and the funds have been returned to your balance.

**Decline** - the refund was rejected due to lack of evidence or false information.

{% hint style="warning" %}
**Always describe the situation as specifically as possible and attach all necessary evidence. Our arbitrators will review your claim based on the information you have provided.**
{% endhint %}

## Favorite items

Any product you like can be added to "**Favorites**":<br>

<figure><img src="/files/J6h95ACHOzhqdSSgW6Fj" alt=""><figcaption></figcaption></figure>

You can find your favorite items in the "**Favorite items**" section of your profile:<br>

<figure><img src="/files/RbBVAKQfPxcV2WAaQMn2" alt=""><figcaption></figcaption></figure>

If you are no longer interested in this item, you can **remove** it from your favorites by clicking on the **star**.