> For the complete documentation index, see [llms.txt](https://styxmarket-com.gitbook.io/styx-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://styxmarket-com.gitbook.io/styx-docs/welcome-to-styx/marketplace.md).
# Marketplace
Welcome to main page. On the left we can filter products by category, time of addition, price, status of the seller and availability. Also - sort the list of products.
You can read the product description by clicking on the short description.
You can view the seller by clicking on the avatar to the right of the item.
Here we go to the seller's personal account. Here we can see all of the seller's products, information about the store, and comments left by customers.
**There are 3 types of seller status on the marketplace :**
* Gold ( Rating from 4.01 to 5.00 stars )
* Silver ( Rating from 3.01 to 4.00 stars )
* Bronze ( Rating from 0.01 to 3.00 stars )
Stats are given depending on the current seller rating left by buyers.
**There are two types of items on the marketplace :**
* Status "Now" - the product is available now.
* Status "Pre-order" - the product is available only by pre-order.
Buying items with the status of "Now" is available through the button "Add to cart" and the subsequent payment. Items with the status of "Pre-order" are available for ordering through the seller's personal messages and subsequent transaction through Auto-escrow for purchase security.
## **The process of buying an item with "Now" status**
Items can be downloaded instantly and later in "Purchases" section. Items can be downloaded within 2 weeks after purchase.
After a successful purchase, leave a review about the seller and rate it.
## **The process of buying an item with "Pre-order" status**
Tap 'Contact seller' button.
Write what you want to buy.
Then we just wait for a response from seller and make the deal through Auto-escrow service with 0% commission.
{% hint style="danger" %}
**No make a payment to seller's crypto-wallet or through Telegram/WhatsApp.** \
**You may be scammed and we can't help you** :cry:
{% endhint %}
## Auto-refund
You can get a refund for an item that does not match the description in 3 clicks. To do this you need to go to "Purchases" - "Refund" - Attach and describe the proof of invalidity of the product - click "Send refund request". Refund available within 6 hours after purchase. Next, you'll open a Refund Chat with the seller and the arbitrator for this item. This is where you can request a replacement from the seller and resolve any disputes.
You can track the progress on the refund page under "**Purchases - Refund Info**":\
**Completed** - the refund has been completed and the funds have been returned to your balance.
**Decline** - the refund was rejected due to lack of evidence or false information.
{% hint style="warning" %}
**Always describe the situation as specifically as possible and attach all necessary evidence. Our arbitrators will review your claim based on the information you have provided.**
{% endhint %}
## Favorite items
Any product you like can be added to "**Favorites**":
You can find your favorite items in the "**Favorite items**" section of your profile:
If you are no longer interested in this item, you can **remove** it from your favorites by clicking on the **star**.
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